Transcript for Video on Logging into the Pension Services Portal
Slide 1
Hi! My name is David and I will take you through the process of logging into your Pension Services Portal account after your initial login.

Slide 2
Before we get started, there are a few important things you need to understand:

• Pension Services Portal (or PSP) accounts are issued to individuals and must not be shared. If several individuals need access to the PSP, they are all required to have their own PSP accounts.

• If FSCO becomes aware that your account has been incorrectly activated or shared, or used to gain unauthorized access to the PSP, you will be notified that your account has been suspended. For security purposes, FSCO may cancel any improper delegations or other account activities that occurred while your account was compromised. Keep in mind that account suspensions and cancelled delegations are not considered acceptable reasons for requesting an extension of a filing deadline. As a result, late fees or other penalties may be incurred.

Slide 3
Before you can log into the PSP, you must activate your PSP account and complete the initial log-in process.

If you still need to complete these steps, visit FSCO's website where you can access a video on "Activating Your PSP Account".

Slide 4
Let's begin by visiting FSCO's home page at www.fsco.gov.on.ca. Scroll down the page until you find the "Key Services" section and click on the "Pension Services Portal" button.

Slide 5
This link will take you to FSCO's Pension Services Portal home page. At the bottom of the page, click on the link "Go to the PSP".

Slide 6
You will now see the PSP log-in page. Please enter your user name and customized password that you created during the activation process. Then click on the "log-in" button.

If you cannot remember your user name or password, click on "I forgot my user name" or "I forgot my password", and then enter the requested information. You should receive an email from FSCO with your user name or password.

Slide 7
From the My Profile page, you can start using the PSP for various tasks, such as delegating PSP access to other individuals, electronic filing, re-filing requests and filing extension requests.

Slide 8
If you have any questions or issues activating your PSP account, please contact us by email at PensionInquiries@fsco.gov.on.ca or call (416) 590-7177.

Slide 9
To access additional videos and resources related to the PSP, we encourage you to visit FSCO's website.

This includes:
• a video on how to activate your PSP account;
• a video on how to delegate PSP access to other individuals;
• frequently asked questions;
• instructions, and much more!

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